NGOs providing essential social services

For reasons previously unknown to me, successive governments have farmed out the provision of critical social services to non-governmental organisations (NGOs). This always struck me as shifting the responsibility away from the government, and I never understood why. Recently, the New Zealand Herald ran an article that mentioned why the government has utilised NGOs.

An effective, properly funded social services sector is crucial for the support of vulnerable children and their families. Most of the social services we need to achieve Government priorities are services best delivered by NGOs. There are many good reasons for this.

From the client perspective, NGO services are more trusted, accessible and private. From the community perspective NGOs are better networked into the community, both at agency and front line worker levels, and more likely to collaborate with others in the community.

From the Government perspective, using NGOs allows it to control the money it invests in social services while reducing the need for the employment of public servants who are not only more highly paid but get annual pay rises.

I agree with the client perspective. It’s much easier to trust the Sallies or Relationships Aotearoa than the Ministry of Social Development. There’s less of a sense of impending screwing over looming in the near future. While this is true, I think some rehabilitation of the government’s persona that it presents to people is important, rather than pushing all the work onto NGOs in order to cover up that reputation sinkhole.

I’m not sure what to think about the community perspective. I guess they’re better networked. I feel though that it’s because they’ve put in the work that government departments don’t feel like doing.Government departments could actually do the work and make the contacts and have the same advantages that the NGOs have there if they really wanted to.

From the government perspective. Well. Controlling the money it invests in social services? That sounds very much to me like code for ‘under-funding services and then blaming them for any failures due to lack of cash flow’. Any time the government talks about controlling costs it means that someone is going to lose out, and that the government is going to do all they can to make it seem like it was the most responsible thing it could have done.

The reason all this has come up is that a big NGO, Relationships Aotearoa, has just closed down due to funding deficits. The government blames RA, while RA say that the government didn’t come to the table with anything realistic. Whatever the reasoning, the upshot is that a bunch of counselling, including court-ordered counselling, has abruptly ended. That means that a bunch of ex-violent criminals have just lost their counsellors, people essential for their transition into functional community life.

It also reduces the need to pay public servants, who are guaranteed a good wage. Shall we say it plainer, and tell people that they just want to be able to pay people minimum wage for providing some of the most important social services to the most vulnerable groups in the country? Even if it’s not minimum wage, they still want to pay far less than people are worth to work far harder than the government deserves from them.

So why NGOs? People trust them more, yeah, but mostly we don’t have to give them much money, and we can shift the blame when thing so wrong. I love our government.

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